Terms & Conditions

1. Service Agreement

By booking our services, the customer agrees to these Terms & Conditions. These terms apply to all exterior cleaning and maintenance services provided by the Kerb Appeal EMS.

2. Access Requirements

  • Customers must provide safe and reasonable access to all areas requiring cleaning.
  • Gates must be unlocked, and pets secured before the scheduled visit.
  • If access is unavailable, a call-out fee may be charged.

3. Weather Conditions

  • All cleaning will be carried out in rain as modern cleaning methods remain effective.
  • Services may be postponed in severe weather conditions, including high winds, storms, snow, or ice.
  • Kerb Appeal EMS reserves the right to reschedule appointments when conditions are unsafe.

4. Pricing

  • Prices are based on the information provided by the customer and the condition of the property.
  • Additional charges may apply for heavily soiled windows, first cleans, construction residue, difficult access, or extra services requested.
  • Any price changes will be discussed with the customer before work is undertaken.

5. Payment Terms

  • Payment is due upon completion unless otherwise agreed in writing.
  • Accepted payment methods include bank transfer, card payment, direct debit or cash
  • Late payments may incur additional charges and may result in suspension of future services.

6. Regular Cleaning Schedule

  • Customers on a regular cleaning schedule agree to receive cleans at the agreed frequency of either every 6 or 12 weeks.
  • Kerb Appeal EMS reserves the right to adjust cleaning dates due to weather, holidays or operational requirements.
  • Missed cleans due to access issues may still be chargeable.

7. Cancellations

  • The customer is signing up to a minimum of 3 winodw cleans. Cancellation before 3 window cleans have been actioned will result in a cancellation fee
  • Customers should provide at least 24 hours' notice for cancellations.
  • Repeated cancellations may result in removal from the regular service schedule.
  • One-off bookings cancelled with less than 24 hours' notice may incur a cancellation fee.

8. Customer Responsibilities

  • Customers must notify the Kerb Appeal EMS of any damage to the property, or other issues before cleaning begins.
  • Kerb Appeal EMS cannot be held responsible for damage resulting from pre-existing defects.

9. Liability

  • While every care is taken, Kerb Appeal EMS liability is limited to the value of the service provided.
  • Kerb Appeal EMS is not responsible for:
    • Existing scratches, cracks, chips, or damaged seals.
    • Leaks caused by defective window frames or seals.
    • Damage resulting from poor installation or maintenance of windows and fittings.
  • Any claims must be reported within 24 hours of service completion.

10. Water-Fed Pole Cleaning

  • Purified water cleaning may leave spotting on first cleans due to residue from previous cleaning products or accumulated dirt.
  • Results generally improve after subsequent cleans.
  • Kerb Appeal EMS will make reasonable efforts to achieve a satisfactory result.

11. Health & Safety

  • Kerb Appeal EMS reserves the right to refuse work where conditions are deemed unsafe.
  • Work will comply with relevant health and safety legislation.

12. Complaints

  • If a customer is dissatisfied with the service, they must notify Kerb Appeal EMS within 24 hours of completion.
  • Kerb Appeal EMS will be given the opportunity to inspect and rectify any issues before any refund is considered.

13. Termination

  • Either party may terminate a regular cleaning arrangement at any time by providing reasonable notice.
  • Outstanding balances remain payable upon termination.

14. Data Protection

  • Customer information will be used only for service provision, invoicing, and communication purposes.
  • Personal data will be handled in accordance with applicable data protection laws.

15. Amendments

Kerb Appeal EMS reserves the right to amend these Terms & Conditions at any time. The latest version will apply to all future services.